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The Report and Order approved by >> the Commission creates rules that require broadband providers to >> display, at the point of sale, labels that show key information consumer= s >> want?prices, speeds,fees, data allowances, and other critical >> information. The labels resemble the well-known nutrition labels that >> appear on food products. >> >> https://www.fcc.gov/document/fcc-requires-broadband-providers-display-la= bels-help-consumers-0 > Even though the label only specifies "typical latency", I have a sense th= at this is a good step forward. If your ISP specifies 5 msec as "typical" a= nd their crummy router is bloated, can you get a repair if you call them an= d say that it's averaging 150msec? > > At what point does the expense of handling all the tech support calls out= weigh the expense of actually making (and deploying) good routers? For small ISPs, pretty quickly (eg, the late UUNET Canada, where we all fit in one room) For the duopolists, not until the legal department says "We've just had a class-action suit filed against us, is it cheaper to fight it or to fix whatever they're talking about?" --dave c-b (;-)) -- David Collier-Brown, | Always do right. This will gratify System Programmer and Author | some people and astonish the rest dave.collier-brown@indexexchange.com | -- Mark Twain CONFIDENTIALITY NOTICE AND DISCLAIMER : This telecommunication, including a= ny and all attachments, contains confidential information intended only for= the person(s) to whom it is addressed. Any dissemination, distribution, co= pying or disclosure is strictly prohibited and is not a waiver of confident= iality. If you have received this telecommunication in error, please notify= the sender immediately by return electronic mail and delete the message fr= om your inbox and deleted items folders. This telecommunication does not co= nstitute an express or implied agreement to conduct transactions by electro= nic means, nor does it constitute a contract offer, a contract amendment or= an acceptance of a contract offer. Contract terms contained in this teleco= mmunication are subject to legal review and the completion of formal docume= ntation and are not binding until same is confirmed in writing and has been= signed by an authorized signatory.