Re: [Bloat] CFP: Workshop on Reducing Internet Latency

[MUSCARIELLO Luca IMT/OLN <luca.muscariello@orange.com>]

On 12/10/2013 10:36 AM, Mikael Abrahamsson wrote:
> On Tue, 10 Dec 2013, MUSCARIELLO Luca IMT/OLN wrote:
>
>>> We actually did talk about having a self-service portal where the 
>>> customer could choose their preferred profile, either fast (no 
>>> interleaving), 4ms or 16 ms interleaving, and also their safety 
>>> margin to 6, 9 or 12 dB. Fast or 4ms interleaving worked well with 
>>> 12 dB SNR margin (which means lower latency but also lower access 
>>> speeds), whereas 6dB margin often required 16ms interleaving to work 
>>> well. 
>>
>> Was that successful? Did  customers use that?
>> Usually it is not, but I'd like to know about your experience.
>
> We only talked about it, it was never implemented (at least not when I 
> was there). We however made the different profiles available to 
> customer service, so customers could call in and have their profiles 
> set to whatever suited them best.
>

The approach you mention is way more general.
Having a portal to manage per-customer last-mile QoS requirements (and 
the protocols to enforce that choice) is interesting.
I am curious to know if customers are used to call to set their profile.