Minor claim to 'infamy'. The line graph shown on that page is my ADSL line from 4ish years ago :-) I was having a hell of a time trying to convince BT to solve the packet loss issue caused by a faulty PSU in a satellite receiver (one whole street away and affecting a LOT of people) Andrews & Arnold (ISP) were the only people capable of hitting BT with a sufficiently large cluebat.A useful exercise might be to log the idle latency over a long period of time, and correlate it to peak load periods, as A&A do. http://aa.net.uk/kb-broadband-cqm.html .
- Jonathan Morton
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