[Bloat] FCC requires broadband "Nutritional Label"

[Rich Brown <richb.hanover@gmail.com>]

Forwarded from NANOG list:

> The effective date will be determined later, after publication in the 
> Federal Register and OMB review under PRA.
> 
> November 17, 2022?The Federal Communications Commission today
> unveiled new rules that will for the first time require broadband 
> providers to display easy-tounderstand labels to allow consumers to 
> comparison shop for broadband services. The Report and Order approved by 
> the Commission creates rules that require broadband providers to
> display, at the point of sale, labels that show key information consumers 
> want?prices, speeds,fees, data allowances, and other critical 
> information. The labels resemble the well-known nutrition labels that 
> appear on food products.
> 
> https://www.fcc.gov/document/fcc-requires-broadband-providers-display-labels-help-consumers-0

Even though the label only specifies "typical latency", I have a sense that this is a good step forward. If your ISP specifies 5 msec as "typical" and their crummy router is bloated, can you get a repair if you call them and say that it's averaging 150msec? 

At what point does the expense of handling all the tech support calls outweigh the expense of actually making (and deploying) good routers?