Already users are like "how can i fix this!". I've just replied to one who has lower speeds on the surfboard SB6141 which is a modem designed for crazy cable speeds. He has an "F" and his downstream bloat is terrible, and upstream not much better. I imagine a LOT of people on slower plans have a "recommended" modem like this one. However most of them will hear that the problems from bloat only happen when you reach maximum upload or download speed and will think, well, I can live with that, I never run my connection to capacity and I don't upload to offsite backups.. On Fri, May 1, 2015 at 10:48 AM, Rich Brown wrote: > > > On Wed, Apr 29, 2015 at 9:33 PM, jb wrote: > > ... > >> if it did get a rating it would be an "D" or "F".. > > > > How about "E" for error? That can be further explained in the text > > "Sometimes the bloat is so bad that we cannot adaquately test for it - > > and other times there is something else badly wrong with the link that > > we cannot identify." > > I would stay away from a letter grade for that state, since it could > appear to be on the continuum of A+, A, B, C, D, E (?) F... > > Better to give it a "-" or "?" mark. And if they hover over the "?", let > the text show: "Sometimes the bloat is so bad that we cannot adaquately > test for it - and other times there is something else badly wrong with the > link that we cannot identify." > > Rich