Already users are like "how can i fix this!".

I've just replied to one who has lower speeds on the surfboard SB6141 which is a modem designed for crazy cable speeds. He has an "F" and his downstream bloat is terrible, and upstream not much better.

I imagine a LOT of people on slower plans have a "recommended" modem like this one.

However most of them will hear that the problems from bloat only happen when you reach maximum upload or download speed and will think, well, I can live with that, I never run my connection to capacity and I don't upload to offsite backups..

On Fri, May 1, 2015 at 10:48 AM, Rich Brown <richb.hanover@gmail.com> wrote:

> On Wed, Apr 29, 2015 at 9:33 PM, jb <justin@dslr.net> wrote:
> ...
>> if it did get a rating it would be an "D" or "F"..
>
> How about "E" for error? That can be further explained in the text
> "Sometimes the bloat is so bad that we cannot adaquately test for it -
> and other times there is something else badly wrong with the link that
> we cannot identify."

I would stay away from a letter grade for that state, since it could appear to be on the continuum of A+, A, B, C, D, E (?) F...

Better to give it a "-" or "?" mark. And if they hover over the "?", let the text show: "Sometimes the bloat is so bad that we cannot adaquately test for it - and other times there is something else badly wrong with the link that we cannot identify."

Rich