Re: [Cerowrt-devel] [Bloat] DOCSIS 3+ recommendation?

[dpreed@reed.com]

I do think engineers operating networks get it, and that Comcast's engineers really get it, as I clarified in my followup note.

The issue is indeed prioritization of investment, engineering resources and management attention. The teams at Comcast in the engineering side have been the leaders in "bufferbloat minimizing" work, and I think they should get more recognition for that.

I disagree a little bit about not having a test that shows the issue, and the value the test would have in demonstrating the issue to users.  Netalyzer has been doing an amazing job on this since before the bufferbloat term was invented. Every time I've talked about this issue I've suggested running Netalyzer, so I have a personal set of comments from people all over the world who run Netalyzer on their home networks, on hotel networks, etc.

When I have brought up these measurements from Netalyzr (which are not aimed at showing the problem as users experience) I observe an interesting reaction from many industry insiders:  the results are not "sexy enough for stupid users" and also "no one will care".

I think the reaction characterizes the problem correctly - but the second part is the most serious objection.  People don't need a measurement tool, they need to know that this is why their home network sucks sometimes.





On Thursday, March 19, 2015 3:58pm, "Livingood, Jason" <Jason_Livingood@cable.comcast.com> said:

> On 3/19/15, 1:11 PM, "Dave Taht" <dave.taht@gmail.com> wrote:
> 
>>On Thu, Mar 19, 2015 at 6:53 AM,  <dpreed@reed.com> wrote:
>>> How many years has it been since Comcast said they were going to fix
>>>bufferbloat in their network within a year?
> 
> I¹m not sure anyone ever said it¹d take a year. If someone did (even if
> it
> was me) then it was in the days when the problem appeared less complicated
> than it is and I apologize for that. Let¹s face it - the problem is
> complex and the software that has to be fixed is everywhere. As I said
> about IPv6: if it were easy, it¹d be done by now. ;-)
> 
>>>It's almost as if the cable companies don't want OTT video or
>>>simultaneous FTP and interactive gaming to work. Of course not. They'd
>>>never do that.
> 
> Sorry, but that seems a bit unfair. It flies in the face of what we have
> done and are doing. We¹ve underwritten some of Dave¹s work, we got
> CableLabs to underwrite AQM work, and I personally pushed like heck to get
> AQM built into the default D3.1 spec (had CTO-level awareness & support,
> and was due to Greg White¹s work at CableLabs). We are starting to field
> test D3.1 gear now, by the way. We made some bad bets too, such as trying
> to underwrite an OpenWRT-related program with ISC, but not every tactic
> will always be a winner.
> 
> As for existing D3.0 gear, it¹s not for lack of trying. Has any DOCSIS
> network of any scale in the world solved it? If so, I have something to
> use to learn from and apply here at Comcast - and I¹d **love** an
> introduction to someone who has so I can get this info.
> 
> But usually there are rational explanations for why something is still not
> done. One of them is that the at-scale operational issues are more
> complicated that some people realize. And there is always a case of
> prioritization - meaning things like running out of IPv4 addresses and not
> having service trump more subtle things like buffer bloat (and the effort
> to get vendors to support v6 has been tremendous).
> 
>>I do understand there are strong forces against us, especially in the USA.
> 
> I¹m not sure there are any forces against this issue. It¹s more a
> question
> of awareness - it is not apparent it is more urgent than other work in
> everyone¹s backlog. For example, the number of ISP customers even aware of
> buffer bloat is probably 0.001%; if customers aren¹t asking for it, the
> product managers have a tough time arguing to prioritize buffer bloat work
> over new feature X or Y.
> 
> One suggestion I have made to increase awareness is that there be a nice,
> web-based, consumer-friendly latency under load / bloat test that you
> could get people to run as they do speed tests today. (If someone thinks
> they can actually deliver this, I will try to fund it - ping me off-list.)
> I also think a better job can be done explaining buffer bloat - it¹s hard
> to make an Œelevator pitch¹ about it.
> 
> It reminds me a bit of IPv6 several years ago. Rather than saying in
> essence Œyou operators are dummies¹ for not already fixing this, maybe
> assume the engineers all Œget it¹ and what to do it. Because we really
> do
> get it and want to do something about it. Then ask those operators what
> they need to convince their leadership and their suppliers and product
> managers and whomever else that it needs to be resourced more effectively
> (see above for example).
> 
> We¹re at least part of the way there in DOCSIS networks. It is in D3.1 by
> default, and we¹re starting trials now. And probably within 18-24 months
> we won¹t buy any DOCSIS CPE that is not 3.1.
> 
> The question for me is how and when to address it in DOCSIS 3.0.
> 
> - Jason
> 
> 
> 
>