From mboxrd@z Thu Jan 1 00:00:00 1970 Return-Path: Received: from mail-yw1-x1135.google.com (mail-yw1-x1135.google.com [IPv6:2607:f8b0:4864:20::1135]) (using TLSv1.2 with cipher ECDHE-RSA-AES128-GCM-SHA256 (128/128 bits)) (No client certificate requested) by lists.bufferbloat.net (Postfix) with ESMTPS id 4B17C3B2A4 for ; Thu, 3 Nov 2022 12:11:09 -0400 (EDT) Received: by mail-yw1-x1135.google.com with SMTP id 00721157ae682-36ad4cf9132so19915657b3.6 for ; Thu, 03 Nov 2022 09:11:09 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20210112; h=cc:to:subject:message-id:date:from:in-reply-to:references :mime-version:from:to:cc:subject:date:message-id:reply-to; bh=Y+fwRGLxvsKaPE/IDwkSWDon7nWEMFvVS/B6cc3rDTY=; b=H03z+VZl33eLKPrC7246Mm0ijaXONishqVNsvnBGLZc8RN4Mj08BvSmjv9zHv6G6zw BbLktYvFXZQB+uCy4Bq6adjUvet9oOEUlkt/ZC1F8hxrtoLLU4mNnxQaZxXnk8TtYX/Y DBYil8UeYrTeKH2S8ViXh/crXyV1vyJmB1Of78KoCnCquxAZRwUXAVwTSlXV6F/V5WZ0 V7ltAHx1B0vMun1k3IkxIq91YLUDIbRdO8R1U7EDhfR8HNd/nDagije7zH/M6N8nUMq8 oNCi8ZNASDGG+row7RjftT7ZnnIfEpFuaAPjdyQ8sz9K6GJapC/b/dblzulhJ5vvfgNu haig== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20210112; h=cc:to:subject:message-id:date:from:in-reply-to:references :mime-version:x-gm-message-state:from:to:cc:subject:date:message-id :reply-to; bh=Y+fwRGLxvsKaPE/IDwkSWDon7nWEMFvVS/B6cc3rDTY=; b=YQkwRBZ0p19P1a2meVrk9oARVFYGlytUDR+6F5pob5XLIqh3yqba6DsY9qzgrR12Pe nCCT0kKnY9jh9k08cHFpkuHl38j1M9er5zL0M8Pe5jVctqNBVA0w3CpP3YKEsVoNMCiW yqZmogbws3bAHp2LkH3fPoFbN1yM/pVjM2frTBf8RRy2Ha2EsUZ0wuHo3LyNAd41TnXU a3dlzduvexvlAoBE1Yk4Q+LTV0xQwLQSjvcPPT6cTvWogjwgFLeebICNs9hOjgZfo/sG X+XAFc4es7RHyePXslU3PWG5LdAj4/ogtEZKkLCdFeMrPWkZqSK3Bl5IeBIjBYvOnZXW UZjA== X-Gm-Message-State: ACrzQf07iaxBgpWRdTx9BqpFKeJGFZIR6ksFReYSya7zhZqGY7eXi3CL 9OOqe5xXigfhPsik+kW0diWX2GQ1uIC49lmgSf8= X-Google-Smtp-Source: AMsMyM5qaqe+pOqQXRnp30O4vsvMVLZeFb1NRqbdnQ2Xsls37nUliSd6E6S67bwgq23oJYNHA29aYh4o2Jcil24I09Y= X-Received: by 2002:a81:9256:0:b0:36d:fcc3:d8f6 with SMTP id j83-20020a819256000000b0036dfcc3d8f6mr31232779ywg.138.1667491868436; Thu, 03 Nov 2022 09:11:08 -0700 (PDT) MIME-Version: 1.0 References: In-Reply-To: From: dan Date: Thu, 3 Nov 2022 10:10:57 -0600 Message-ID: To: Dave Taht Cc: libreqos Content-Type: multipart/alternative; boundary="0000000000007bef3605ec933476" Subject: Re: [LibreQoS] qos is still more popular than qoe X-BeenThere: libreqos@lists.bufferbloat.net X-Mailman-Version: 2.1.20 Precedence: list List-Id: Many ISPs need the kinds of quality shaping cake can do List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Thu, 03 Nov 2022 16:11:09 -0000 --0000000000007bef3605ec933476 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable QoE is definitely an industry term and it belongs there. It really isn't a fit for the customer jargon because customers have a 'service' not an 'experience'. They wouldn't call up their ISP and say 'my experience sucks', they say 'my service sucks'. So QoS naturally fits in there. >From a business side, 'Experience' is a better fit. If you're doing metrics on customer 'support' lines, the customer 'experience' is often in that language. We're trying to drive loyalty and value home by giving a customer a better experience on their service. On Thu, Nov 3, 2022 at 8:45 AM Dave Taht via LibreQoS < libreqos@lists.bufferbloat.net> wrote: > https://trends.google.com/trends/explore?q=3Dqoe,qos,bufferbloat > > > -- > This song goes out to all the folk that thought Stadia would work: > > https://www.linkedin.com/posts/dtaht_the-mushroom-song-activity-698136666= 5607352320-FXtz > Dave T=C3=A4ht CEO, TekLibre, LLC > _______________________________________________ > LibreQoS mailing list > LibreQoS@lists.bufferbloat.net > https://lists.bufferbloat.net/listinfo/libreqos > --0000000000007bef3605ec933476 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
QoE is definitely an industry term and it belongs there.= =C2=A0 It really isn't a fit for the customer jargon because customers = have a 'service' not an 'experience'.=C2=A0 They wouldn'= ;t call up their ISP and say 'my experience sucks', they say 'm= y service sucks'.=C2=A0 So QoS naturally fits in there.=C2=A0

Fr= om a business side, 'Experience' is a better fit.=C2=A0 If you'= re doing metrics on customer 'support' lines, the customer 'exp= erience' is often in that language.=C2=A0 We're trying to drive loy= alty and value home by giving a customer a better experience on their servi= ce.=C2=A0


On Thu, Nov 3, 2022 at 8:45 AM Dave Taht via LibreQoS <= libreqos@lists.bufferbloa= t.net> wrote:
https://trends.google.com/trend= s/explore?q=3Dqoe,qos,bufferbloat


--
This song goes out to all the folk that thought Stadia would work:
https://www.= linkedin.com/posts/dtaht_the-mushroom-song-activity-6981366665607352320-FXt= z
Dave T=C3=A4ht CEO, TekLibre, LLC
_______________________________________________
LibreQoS mailing list
LibreQo= S@lists.bufferbloat.net
https://lists.bufferbloat.net/listinfo/libreqos
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