[NNagain] Internet Education for Non-technorati?

[Jack Haverty <jack@3kitty.org>]

A few days ago I made some comments about the idea of "educating" the 
lawyers, politicians, and other smart, but not necessarily technically 
adept, decision makers.  Today I saw a news story about a recent FCC 
action, to mandate "nutrition labels" on Internet services offered by ISPs:

https://cordcuttersnews.com/fcc-says-comcast-spectrum-att-must-start-displaying-the-true-cost-and-speed-of-their-internet-service-starting-april-2024/

This struck me as anecdotal, but a good example of the need for 
education.  Although it's tempting and natural to look at existing 
infrastructures as models for regulating a new one, IMHO the Internet 
does not work like the Food/Agriculture infrastructure does.

For example, the new mandates require ISPs to "label" their products 
with "nutritional" data including "typical" latency, upload, and 
download speeds.   They have until April 2024 to figure it out. I've 
never encountered an ISP who could answer such questions - even the ones 
I was involved in managing.  Marketing can of course create an answer, 
since "typical" is such a vague term.  Figuring out how to attach the 
physical label to their service product may be a problem.

Such labels may not be very helpful to the end user struggling to find 
an ISP that delivers the service needed for some interactive use (audio 
or video conferencing, gaming, home automation, etc.)

Performance on the Internet depends on where the two endpoints are, the 
physical path to get from one to the other, as well as the hardware, 
software, current load, and other aspects of each endpoint, all outside 
the ISPs' control or vision.   Since the two endpoints can be on 
different ISPs, perhaps requiring one or more additional internediate 
ISPs, specifying a "typical" performance from all Points A to all Points 
B is even more challenging.

Switching to the transportation analogy, one might ask your local bus or 
rail company what their typical time is to get from one city to 
another.   If the two cities involved happen to be on their rail or bus 
network, perhaps you can get an answer, but it will still depend on 
where the two endpoints are.  If one or both cities are not on their 
rail network, the travel time might have to include use of other 
"networks" - bus, rental car, airplane, ship, etc.   How long does it 
typically take for you to get from any city on the planet to any other 
city on the planet?

IMHO, rules and regulations for the Internet need to reflect how the 
Internet actually works.  That's why I suggested a focus on education 
for the decision makers.

Jack Haverty