<div dir="ltr">QoI and QoE?<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">Fiber Broadband Association</strong> <span dir="auto"><<a href="mailto:infofiber@fiberbroadband.org">infofiber@fiberbroadband.org</a>></span><br>Date: Fri, Jan 12, 2024 at 2:13 PM<br>Subject: Don't Forget to Register! How Quality of Install (QoI) Can Improve Home WiFi Customer Experience on 1/16<br>To: <<a href="mailto:dave.taht@gmail.com">dave.taht@gmail.com</a>><br></div><br><br><div class="msg-44888217647323871"><u></u>
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<strong><a href="http://FHC.informz.net/z/cjUucD9taT05MTM4NDUzJnA9MSZ1PTk1ODY2MDQyNyZsaT04MzI4MjMyNg/index.html" style="color:#0895d3;font-weight:inherit;text-decoration:none" target="_blank"><span>Save your spot for this January 16th webinar!</span></a></strong></p></td>
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<h1 style="color:#5b7e90;font-family:Arial,Helvetica,sans-serif;font-size:32px;font-weight:normal;line-height:41.6px;margin-bottom:0;margin-top:0;text-align:center">
<strong><span style="color:#5b7e90">How Quality of Install (QoI)</span>
</strong></h1>
<h1 style="color:#5b7e90;font-family:Arial,Helvetica,sans-serif;font-size:32px;font-weight:normal;line-height:41.6px;margin-bottom:0;margin-top:0;text-align:center"><strong><span style="color:#5b7e90">Can
Improve Home WiFi Customer Experience</span></strong></h1>
<h1 style="color:#5b7e90;font-family:Arial,Helvetica,sans-serif;font-size:8px;font-weight:normal;line-height:10.4px;margin-bottom:0;margin-top:0;text-align:center"> </h1>
<h1 style="color:#5b7e90;font-family:Arial,Helvetica,sans-serif;font-size:16px;font-weight:normal;line-height:20.8px;margin-bottom:0;margin-top:0;text-align:center"><strong><span style="color:#5b7e90">
Complimentary Webinar Presented by:</span></strong></h1></td>
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<strong><span style="color:#708f9e">Tuesday, January 16, 2024</span></strong></p>
<p style="color:#000000;font-family:Arial,Helvetica,sans-serif;font-size:20px;font-weight:normal;line-height:26px;margin-bottom:0;margin-top:0;text-align:center"><strong><span style="color:#708f9e">12:00 PM EST</span></strong></p></td>
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For Service Providers,
delivering the best customer experience means providing residential WiFi subscribers
with the fastest possible speeds, low latency, and flawless connectivity to all
devices throughout their homes from day 1 on. This is often measured as Quality of Experience (QoE).</p>
<p style="color:#000000;font-family:Arial,Helvetica,sans-serif;font-size:16px;font-weight:normal;line-height:20.8px;margin-bottom:0;margin-top:0;text-align:left">
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<p style="color:#000000;font-family:Arial,Helvetica,sans-serif;font-size:16px;font-weight:normal;line-height:20.8px;margin-bottom:0;margin-top:0;text-align:left">Failing to deliver a good QoE can result in customer churn,
lower ARPU, and higher support costs. So how can Service Providers ensure they
deliver a high WiFi QoE every time?</p>
<p style="color:#000000;font-family:Arial,Helvetica,sans-serif;font-size:16px;font-weight:normal;line-height:20.8px;margin-bottom:0;margin-top:0;text-align:left"> </p>
<p style="color:#000000;font-family:Arial,Helvetica,sans-serif;font-size:16px;font-weight:normal;line-height:20.8px;margin-bottom:0;margin-top:0;text-align:left">Join
us on Tuesday, January 16 at 12 pm EST, as we introduce Quality of Install (QoI)
- 5 key metrics that quantitatively measure quality of WiFi installations - and
how they can improve the overall customer experience.</p>
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In this session, we will cover:</p>
<ul style="color:#000000;font-family:Arial,Helvetica,sans-serif;font-size:16px;font-weight:normal;line-height:20.8px;padding-left:32px">
<li style="padding-left:4px;text-align:left">
Challenges associated with the current technician WiFi installation process</li>
<li style="padding-left:4px;text-align:left">
The differences between
QoI and QoE and how they complement each other</li>
<li style="padding-left:4px;text-align:left">How one leading Service Provider is leveraging RouteThis
Certify to consistently install quality WiFi networks and exceed customer expectations </li>
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</div></div><br clear="all"><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div>40 years of net history, a couple songs: <a href="https://www.youtube.com/watch?v=D9RGX6QFm5E" target="_blank">https://www.youtube.com/watch?v=D9RGX6QFm5E</a><br></div><div>Dave Täht CSO, LibreQos<br></div></div></div></div>