[Rpm] misery metrics & consequences

[Taraldsen Erik]

Really loved that video.  We do a lot of metrics on stuff like rsrp etc for our Fixed Wireless customers.  And we will continue to do that for technical reasons.  But I'll try and leverage this video to get the focus over to user experience metrics.  Try and embed some stuff like dns lookup time, curl download etc.  Low bw stuff we can cram into the routers.

-Erik



On 22/10/2022, 01:51, "Rpm on behalf of Dave Taht via Rpm" <rpm-bounces at lists.bufferbloat.net on behalf of rpm at lists.bufferbloat.net> wrote:

    I'm sorry everyone,  I didn't realize you had to click through stuff
    to get to this talk.

    It's also on youtube: https://www.youtube.com/watch?v=K1jasTyGLr8


    On Fri, Oct 21, 2022 at 2:04 PM Dave Taht <dave.taht at gmail.com> wrote:
    >
    > One of the best talks I've ever seen on how to measure customer
    > satisfaction properly just went up after the P99 Conference.
    >
    > It's called Misery Metrics.
    >
    > After going through a deep dive as to why and how we think and act on
    > percentiles, bins, and other statistical methods as to how we use the
    > web and internet are *so wrong* (well worth watching and thinking
    > about if you are relying on or creating network metrics today), it
    > then points to the real metrics that matter to users and the ultimate
    > success of an internet business: Timeouts, retries, misses, failed
    > queries, angry phone calls, abandoned shopping carts and loss of
    > engagement.
    >
    > https://www.p99conf.io/session/misery-metrics-consequences/
    >
    > The ending advice was - don't aim to make a specific percentile
    > acceptable, aim for an acceptable % of misery.
    >
    > I enjoyed the p99 conference more than any conference I've attended in years.
    >
    > --
    > This song goes out to all the folk that thought Stadia would work:
    > https://www.linkedin.com/posts/dtaht_the-mushroom-song-activity-6981366665607352320-FXtz
    > Dave Täht CEO, TekLibre, LLC



    -- 
    This song goes out to all the folk that thought Stadia would work:
    https://www.linkedin.com/posts/dtaht_the-mushroom-song-activity-6981366665607352320-FXtz
    Dave Täht CEO, TekLibre, LLC
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