From mboxrd@z Thu Jan 1 00:00:00 1970 Return-Path: Received: from mail-wm1-x335.google.com (mail-wm1-x335.google.com [IPv6:2a00:1450:4864:20::335]) (using TLSv1.2 with cipher ECDHE-RSA-AES128-GCM-SHA256 (128/128 bits)) (No client certificate requested) by lists.bufferbloat.net (Postfix) with ESMTPS id 43FA93B29E; Fri, 21 Oct 2022 19:51:09 -0400 (EDT) Received: by mail-wm1-x335.google.com with SMTP id t4so3233382wmj.5; Fri, 21 Oct 2022 16:51:09 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20210112; h=content-transfer-encoding:to:subject:message-id:date:from :in-reply-to:references:mime-version:from:to:cc:subject:date :message-id:reply-to; bh=b6WkQwW0SLY5GUcO2CBBzh0KpFjjsNkRdZDE1g4oiaQ=; b=IrIwDK+8fe/s+4xpKx5dyvm5rIVqCeqUnbX6hHvFxq6ZT4aaA7lLKv0fPcdorHZAev vG+K0j2qaHp2oUFaSZ2gCRd2F4t3HNaXvA13R93QA8XVT5cUsF7xvFLH4s8lcyyMJ3x1 OhPHi/SR5dgu+pxmkLDz93YGsNFTjjtX7YuCmlD37UYZ9sZ7IhvjJbnKVfiqUrLoKpl7 MhXEaO4REdgvEsjQD9E4gl91++VXGCkdxiksVHSxkmJG/k3GQkGvLZrkBmNviojqXPzW h32R6kGN7LT9H8V4RHfVtVAwcgPkxeYnoz0tARDqn1Hn1gp8w/YbYMwVAZtolzZM2E+K VV+A== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20210112; h=content-transfer-encoding:to:subject:message-id:date:from :in-reply-to:references:mime-version:x-gm-message-state:from:to:cc :subject:date:message-id:reply-to; bh=b6WkQwW0SLY5GUcO2CBBzh0KpFjjsNkRdZDE1g4oiaQ=; b=rykygWT+7cPRZhyFFBdF/KgLYlffi02P5X7oyt4+QGieptKQLV0oTRoPjFuEJfwrsz m9aM7wVGP2qyyYlRjz3Q5aHQcPCwtCI8DbIN4zEmtRUcUO3LkfqButqbuBzhXq+CsdaM OjOAFQjwuNFxylgOFZqFbjOmftyl2+JqtKGfXxkKxOAWtlPsvKV7jl1zPBtNXGQQgqQc djLQI3uwLodS8M7jwPOas1keFtTFaKA4DLVYZDz3vnn0vnG2c1Vc5qC6RWZHhtV53B1N 1VfGF+kM+oYcBX2EAyfhP02q9d6dRsNix2LBOfEIjyKNhSk2p4PfZ07TxJPRcquFxkwv uwcQ== X-Gm-Message-State: ACrzQf3/nlBaFkoDVzhvUZL9Cre9CoDcnZG08W9WfJEIwRDEaWwbb38F 5eSopgTLIC3B9t/QXg0uag0p1wBeWY0iFpI7XTxMZ9SaXIQ= X-Google-Smtp-Source: AMsMyM4h/hBlhDmBuC+DJrrzsGNuXNGCVqEvMJpDFFGLjnpyieTCmCCYGP38uOMRYcmeSuKpA0kUbgMEvx1A/4EUOdc= X-Received: by 2002:a05:600c:54f2:b0:3c6:bd60:5390 with SMTP id jb18-20020a05600c54f200b003c6bd605390mr35353661wmb.206.1666396267852; Fri, 21 Oct 2022 16:51:07 -0700 (PDT) MIME-Version: 1.0 References: In-Reply-To: From: Dave Taht Date: Fri, 21 Oct 2022 16:50:47 -0700 Message-ID: To: Rpm , Measurement Analysis and Tools Working Group , IETF IPPM WG , tsvwg IETF list , discuss , Dave Taht via Starlink Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Subject: Re: [Rpm] misery metrics & consequences X-BeenThere: rpm@lists.bufferbloat.net X-Mailman-Version: 2.1.20 Precedence: list List-Id: revolutions per minute - a new metric for measuring responsiveness List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Fri, 21 Oct 2022 23:51:09 -0000 I'm sorry everyone, I didn't realize you had to click through stuff to get to this talk. It's also on youtube: https://www.youtube.com/watch?v=3DK1jasTyGLr8 On Fri, Oct 21, 2022 at 2:04 PM Dave Taht wrote: > > One of the best talks I've ever seen on how to measure customer > satisfaction properly just went up after the P99 Conference. > > It's called Misery Metrics. > > After going through a deep dive as to why and how we think and act on > percentiles, bins, and other statistical methods as to how we use the > web and internet are *so wrong* (well worth watching and thinking > about if you are relying on or creating network metrics today), it > then points to the real metrics that matter to users and the ultimate > success of an internet business: Timeouts, retries, misses, failed > queries, angry phone calls, abandoned shopping carts and loss of > engagement. > > https://www.p99conf.io/session/misery-metrics-consequences/ > > The ending advice was - don't aim to make a specific percentile > acceptable, aim for an acceptable % of misery. > > I enjoyed the p99 conference more than any conference I've attended in ye= ars. > > -- > This song goes out to all the folk that thought Stadia would work: > https://www.linkedin.com/posts/dtaht_the-mushroom-song-activity-698136666= 5607352320-FXtz > Dave T=C3=A4ht CEO, TekLibre, LLC --=20 This song goes out to all the folk that thought Stadia would work: https://www.linkedin.com/posts/dtaht_the-mushroom-song-activity-69813666656= 07352320-FXtz Dave T=C3=A4ht CEO, TekLibre, LLC