Hi All,

I've been trying to modernize a building in Boston where I'm an HOA 
board member over the last 18 mos. I perceive the broadband network as a 
critical infrastructure to our 5 unit building.

Unfortunately, Comcast staff doesn't seem to agree. The agent basically 
closed the chat on me mid-stream (chat attached.) I've been at this for 
about 18 mos now.

While I think bufferbloat is a big issue, the bigger issue is that our 
last-mile providers must change their cultures to understand that life 
support use cases that require proper pathways, conduits & cabling can 
no longer be ignored. These buildings have coaxial thrown over the 
exterior walls done in the 80s then drilling holes without consideration 
of structures. This and the lack of environmental protections for our 
HOA's critical infrastructure is disheartening. It's past time to remove 
this shoddy work on our building and all buildings in Boston as well as 
across the globe.

My hope was by now I'd have shown through actions what a historic 
building in Boston looks like when we, as humans in our short lives, act 
as both stewards of history and as responsible guardians to those that 
share living spaces and neighborhoods today & tomorrow. Motivating 
humans to better serve one another is hard.

Bob