From mboxrd@z Thu Jan 1 00:00:00 1970 Return-Path: Received: from mail-wm1-x333.google.com (mail-wm1-x333.google.com [IPv6:2a00:1450:4864:20::333]) (using TLSv1.2 with cipher ECDHE-RSA-AES128-GCM-SHA256 (128/128 bits)) (No client certificate requested) by lists.bufferbloat.net (Postfix) with ESMTPS id 4C6353B29E; Fri, 21 Oct 2022 17:04:43 -0400 (EDT) Received: by mail-wm1-x333.google.com with SMTP id v130-20020a1cac88000000b003bcde03bd44so5965245wme.5; Fri, 21 Oct 2022 14:04:43 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20210112; h=content-transfer-encoding:to:subject:message-id:date:from :mime-version:from:to:cc:subject:date:message-id:reply-to; bh=tjGXbDYiUT9fPdiCVfMomqXG2C1yduNKIa0z0PfEZHE=; b=jl5v9kaWm+B21oCTO1L0oBMNTdj7PSkRaldL4oDZ2V8tf7AKmdd97Y7XlLmybDGDdy 14rFiA4lHvO1xoyR3/9rt3alNjdXwW8gsbhPcgbjSyvIGJftDcnet7yRN2ZeIZlL+IRt zPoYBPhbCGQ5uydfGw2SQc4W2GbJ+JlP+rudSTg4qD2ke7bYAkYQxkVOIqjCkNVqYS4W kXZYi1jdbTRgLnAmZorPxO8dxWIdg112XEtPCr8HVT/D5TLvQgDFl0UjQ2ImkK8AbZrL hW75Mummd50QnX5fOLDTcgWwJ30+0hEKqTfjzLClk+OeC/8R07vf8ZqwWCrxanq3fOe0 MMTA== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20210112; h=content-transfer-encoding:to:subject:message-id:date:from :mime-version:x-gm-message-state:from:to:cc:subject:date:message-id :reply-to; bh=tjGXbDYiUT9fPdiCVfMomqXG2C1yduNKIa0z0PfEZHE=; b=lcDikOVmyG2DY5Ub7JG/h/AUzCeMvH7C/Vikh4gBWasjgYdjymEBGD43IuI0gYMjdH i7oJVjyHL1KL3H664qt4Fj3buO6DLIq9W6qi5HgkzolPIN1mHy3czxauvQaTfHmtKzxT ns30M0Tiiex3b849d9zgPJp0MdxkBAoDzzrVZPlX1Hds3xu4zOaqio+lRU3OrA58eSdO vRcCMUUoKPTYn+l+ntGZMpZanGjXe8SCHJ7oBp66UUh8RiRZnwCNDKCHLJEIDLWU+6mx aKwDkwIQ0GvcInAdEdwmyNF3vpT/dsLGP0EFQowMeRSz0D/3CHgVSYnu+H/1TVVeOBHQ lTzw== X-Gm-Message-State: ACrzQf33/N9H5AFtqVsiKB2ZNZotQK7JfnRgafpPnrRHZYIhWavkQVG9 55/Pc/EjReZx4kp+2Bdc9RKMSzVZMR0GR//koi0qf0k6CI0= X-Google-Smtp-Source: AMsMyM59QsA1wWBVAPPTR9lckj8QJl6ycnsOQgcgo0RdJv4Pz9jwLbE40vMKw34035wJirHswAp4N5Hpf+lvQBtLo3M= X-Received: by 2002:a05:600c:54f2:b0:3c6:bd60:5390 with SMTP id jb18-20020a05600c54f200b003c6bd605390mr35023629wmb.206.1666386281555; Fri, 21 Oct 2022 14:04:41 -0700 (PDT) MIME-Version: 1.0 From: Dave Taht Date: Fri, 21 Oct 2022 14:04:28 -0700 Message-ID: To: Rpm , Measurement Analysis and Tools Working Group , IETF IPPM WG , tsvwg IETF list , discuss , Dave Taht via Starlink Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Subject: [Starlink] misery metrics & consequences X-BeenThere: starlink@lists.bufferbloat.net X-Mailman-Version: 2.1.20 Precedence: list List-Id: "Starlink has bufferbloat. Bad." List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Fri, 21 Oct 2022 21:04:43 -0000 One of the best talks I've ever seen on how to measure customer satisfaction properly just went up after the P99 Conference. It's called Misery Metrics. After going through a deep dive as to why and how we think and act on percentiles, bins, and other statistical methods as to how we use the web and internet are *so wrong* (well worth watching and thinking about if you are relying on or creating network metrics today), it then points to the real metrics that matter to users and the ultimate success of an internet business: Timeouts, retries, misses, failed queries, angry phone calls, abandoned shopping carts and loss of engagement. https://www.p99conf.io/session/misery-metrics-consequences/ The ending advice was - don't aim to make a specific percentile acceptable, aim for an acceptable % of misery. I enjoyed the p99 conference more than any conference I've attended in year= s. --=20 This song goes out to all the folk that thought Stadia would work: https://www.linkedin.com/posts/dtaht_the-mushroom-song-activity-69813666656= 07352320-FXtz Dave T=C3=A4ht CEO, TekLibre, LLC