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* [Starlink] Starlink looking less niche as its retail presence expands
@ 2025-09-17 16:54 the keyboard of geoff goodfellow
  2025-09-17 18:20 ` [Starlink] " Inemesit Affia
  0 siblings, 1 reply; 16+ messages in thread
From: the keyboard of geoff goodfellow @ 2025-09-17 16:54 UTC (permalink / raw)
  To: Starlink

*Starlink has nearly a dozen retail partners in the US, including Best Buy
and Walmart, illustrating the company's desire to make the satellite
service less of a niche, rural play. However, Starlink's subs still skew to
rural areas.*
EXCERPT:

The Starlink satellite broadband service remains largely relegated to rural
areas and does not yet represent a major, direct competitor to wireline
broadband service providers and fixed wireless access (FWA) offerings in
urban areas.


But Starlink's expanding presence at retail sites – along with some recent
price cuts – indicates the company isn't content for the service to be
limited as a niche offering.


Jeff Moore, principal of Wave7 Research and a watcher of marketing trends
across the mobile, satellite and broadband landscapes, discovered back in
March that Starlink was being sold broadly at Best Buy stores.


"Since March, every single Best Buy that we have checked in every state has
had a highly visible display for Starlink," Moore said, adding that most
tend to be "endcap" displays placed at the end of aisles.


And Starlink has been broadening its retail footprint. Citing
Starlink's evolving
list of retail partners
<https://www.starlink.com/support/article/8a90222d-7c32-edd7-51f6-f696ece07105>,
Moore points out that the service is also being sold by a mix of big-box
stores and smaller outlets, including Home Depot, Nebraska Furniture Mart,
West Marine, Bass Pro Shops, Cabela's, Microcom, Thor Industries, Tractor
Supply, Winegard Company and Walmart.


But Starlink's retail presence is not exactly uniform. According to Wave7's
in-person checks, Walmart, for example, has Starlink displays at some
stores but not in others.

Moore also points out that Starlink's retail presence is not limited to
rural areas. "We're not seeing it slice that way at all," he said.

Moore said Home Depot is getting more aggressive with Starlink, even if its
displays are not exactly "glittering jewels of commercialism."

"They're sort of non-descript displays. If you know what you're looking
for, you can find it," he said.

That said, Starlink is a "priority" for Home Depot this year and "sales
have been strong," Moore said, citing information from what he says is a
well-placed source familiar with the chain. However, the lion's share of
those sales have been online rather than in-store, he added.

So, what to make of Starlink's increased focus on retail? Moore thinks it's
a way for Starlink to gravitate away from being a "niche" product into more
of a mass-market product.

Retail partnerships give Starlink another sales channel without having to
shell out millions to erect its own physical storefronts. However, the
retail experience, particularly at big-box stores, can be lackluster.

Roger Entner, founder and analyst at Recon Analytics, said his data shows
that satisfaction with the sales process at big-box retailers is "abysmal,"
driving negative net promoter scores (NPS). Meanwhile, most Starlink sales
occur online.


*Who are Starlink's customers?*
Starlink, which relies on a constellation of low-Earth orbit (LEO)
satellites, reported in July that it has more than 2 million active
customers in the US. By comparison, its geosynchronous (GEO) satellite
broadband competitors – Hughes Network Systems and Viasat – are much
smaller and losing subscribers.

Hughes lost 34,000 subs in Q2 2025, ending with 819,000. Viasat's base of
fixed broadband subs has dipped to 172,000. Just this week, EchoStar execs
said Hughes Network Systems is pivoting to the enterprise market
<https://www.lightreading.com/satellite/echostar-execs-dish-on-company-s-forced-pivot-and-the-path-forward>
as the residential side of its satellite business remains in decline.

"Hughes and Viasat are still running TV advertising. They're still a
competitive and viable option but losing share pretty rapidly." Moore said.

Some Viasat and Hughes customers are defecting to Starlink, but most of
Starlink's customers are leaving small rural telcos and cable operators for
the satellite operator, Entner said. Overall, more than 85% of Starlink's
customers come from rural areas, while the rest are suburban, according to
Recon Analytics data.


*Service and equipment price cuts*...

[...]
https://www.lightreading.com/satellite/starlink-looking-less-niche-as-its-retail-presence-expands

-- 
Geoff.Goodfellow@iconia.com
living as The Truth is True

^ permalink raw reply	[flat|nested] 16+ messages in thread
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end of thread, other threads:[~2025-09-26 13:12 UTC | newest]

Thread overview: 16+ messages (download: mbox.gz / follow: Atom feed)
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2025-09-17 16:54 [Starlink] Starlink looking less niche as its retail presence expands the keyboard of geoff goodfellow
2025-09-17 18:20 ` [Starlink] " Inemesit Affia
2025-09-17 18:47   ` Frantisek Borsik
2025-09-17 19:04     ` Inemesit Affia
2025-09-17 23:02       ` Ulrich Speidel
2025-09-24 23:39         ` Luis A. Cornejo
2025-09-25 13:24         ` Inemesit Affia
     [not found] <175876550514.1555.8294777204829819629@gauss>
2025-09-25 17:45 ` Michael Richardson
2025-09-25 18:21   ` J Pan
2025-09-25 18:31   ` Marc Blanchet
2025-09-25 18:41     ` Spencer Sevilla
2025-09-25 18:53       ` David Lang
2025-09-25 18:55         ` Spencer Sevilla
2025-09-25 20:08   ` Ulrich Speidel
2025-09-26 13:11   ` Sebastian Moeller
     [not found] <175883435104.1555.15600582277556656536@gauss>
2025-09-25 21:32 ` Michael Richardson

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