From mboxrd@z Thu Jan 1 00:00:00 1970 Return-Path: Received: from mail-ed1-x52e.google.com (mail-ed1-x52e.google.com [IPv6:2a00:1450:4864:20::52e]) (using TLSv1.2 with cipher ECDHE-RSA-AES128-GCM-SHA256 (128/128 bits)) (No client certificate requested) by lists.bufferbloat.net (Postfix) with ESMTPS id DAADC3B29E for ; Tue, 28 Feb 2023 06:53:21 -0500 (EST) Received: by mail-ed1-x52e.google.com with SMTP id i34so38727228eda.7 for ; Tue, 28 Feb 2023 03:53:21 -0800 (PST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20210112; h=to:subject:message-id:date:from:mime-version:from:to:cc:subject :date:message-id:reply-to; bh=qjCUvFAQPO7qCjT08Qy278rCyReTB0EbfC90C1sklDA=; b=okw2UkPO/gFS/uhvEwBQxcLGS5xLB1QoIJvOf4+TZ62tr0vDaccGi36sC68T5nOwhX Rf80nCW4KInC+V9ptQu+UNW/yYyc/Rj7F48wjYYmMtKtePHPfVS5N/9K3LxQ3ZCZC/e1 b6Bbj6CJCK7xezYLMFf3LbsBsVSmY2sgJKTpqYJjZpduoh2CZxgUzwl5GG6eDg7OXXfQ dNMeYTSnRFhH9ysZzSWkcNI0wjMY65qo6ltb9eUHJR6WVSL6HXEtHEWU5qwBXAkQhQsl 7ygS79HdgoftzviISYeTvwOh9Rrp86y+Myf9ouA75QaPVPautuCecJAablLLvCAAP5+o +7lg== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20210112; h=to:subject:message-id:date:from:mime-version:x-gm-message-state :from:to:cc:subject:date:message-id:reply-to; bh=qjCUvFAQPO7qCjT08Qy278rCyReTB0EbfC90C1sklDA=; b=6eoKuhrbMAqIpWzOHjNj3TrYi7Wua26RxHqTAi+SRLCZD2YSJI9Wa1g4L4ChxcTkVw i4vu/dJOT3mse0y5rmm/C6sfqrb38W+2r4FIbnEhnPuppecMyG+TYJHQyobznlahExsa o4R582vhvkfePAq1KTgN2dOjRfQSFv8bowz8Dk0kwi6dRY6zVdgtHc3oC8yFCOCPeWvn Ezaq6WwrAnrm0xcUr/t6dfTeiIIWMfEw1/Q3730+N/M49/R93KjY3+X4QPPruqXKXXTU BgoJkW5bmc2efufhQVgdZa7kuRmK0Fz+dGeQCb+M5rMk9PwoYu9Re41yyboWMbmeU2lL fb1Q== X-Gm-Message-State: AO0yUKW24ny44KnwuXNggibauZEZkyYN9jwYaE9qHFtaaJQcfgXcDbzm kvFn+81TGIKGiaU5lDg6dwlW6xa5JAqOgBre9Ft/aOr7 X-Google-Smtp-Source: AK7set/Dud31qOzWyjyxTrvoq0PJF1R640g3hEmleM22xql1R/ui2c0Ipn2gBVsBjQVR4ygWPuCfN0KOg0DYNb4+L6c= X-Received: by 2002:a17:906:368a:b0:8b1:788d:1fbf with SMTP id a10-20020a170906368a00b008b1788d1fbfmr1096776ejc.5.1677585200731; Tue, 28 Feb 2023 03:53:20 -0800 (PST) MIME-Version: 1.0 Received: by 2002:a05:6f02:592:b0:48:ce89:1914 with HTTP; Tue, 28 Feb 2023 03:53:20 -0800 (PST) From: Sauli Kiviranta Date: Tue, 28 Feb 2023 13:53:20 +0200 Message-ID: To: starlink@lists.bufferbloat.net Content-Type: text/plain; charset="UTF-8" Subject: [Starlink] Debugging connection through Starlink (POINTR) X-BeenThere: starlink@lists.bufferbloat.net X-Mailman-Version: 2.1.20 Precedence: list List-Id: "Starlink has bufferbloat. Bad." List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Tue, 28 Feb 2023 11:53:22 -0000 Thank you for the testing so far! Special thanks to Nathan for the test call yesterday, looks like everything works. I was shocked how good the Starlink performed, I was in disbelief how well it worked since on my side I was also on 4G and the performance was spectacular. Not the usual 8000km-and-sat-inbetween feeling. So far we have not been able to reproduce the errors, if the call is initiated from US it will route through the local infra. So this could be one issue, if someone wants to make another test call we can route it through EU. Anyone in Canada capable of making a test? Even to just run the network analysis. I will meanwhile have to point the finger at the customer if there are no signs of failure in any of the tests, I hate that. Fixing a juicy bug is better than having configuration when things just fail "without reason". I can also provide additional test tools if someone is interested in more bolts and nuts testing. Send me an email with platform preference and I will share the test kit. Best regards, Sauli On 27/02/2023, starlink-request@lists.bufferbloat.net wrote: > Send Starlink mailing list submissions to > starlink@lists.bufferbloat.net > > To subscribe or unsubscribe via the World Wide Web, visit > https://lists.bufferbloat.net/listinfo/starlink > or, via email, send a message with subject or body 'help' to > starlink-request@lists.bufferbloat.net > > You can reach the person managing the list at > starlink-owner@lists.bufferbloat.net > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of Starlink digest..." > > > Today's Topics: > > 1. Debugging connection through Starlink (POINTR) (Sauli Kiviranta) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 27 Feb 2023 10:58:53 +0200 > From: Sauli Kiviranta > To: starlink@lists.bufferbloat.net > Subject: [Starlink] Debugging connection through Starlink (POINTR) > Message-ID: > > Content-Type: text/plain; charset="utf-8" > > Dear Starlink users, > > I have a request for help on debugging a customer issue. We have users > in Canada who are using our industrial remote collaboration tool > POINTR (www.pointr.com) and have issues connecting through Starlink > (Standard HTTPS). We cannot reproduce their case as we have no > Starlink at our disposal. > > If you would be kind enough to download POINTR (either from the app > stores or from our website: https://www.pointr.com/downloads/). The > app itself follows standard SMS validation loop, if this is an issue I > can provide you with virtual number with email validation. > > Problem 1: Can you connect to the servers? > - Once you try to complete registration loop, you should get an error > that you are offline indicative that servers cannot be reached (AWS, > Ireland/US/Brazil/Japan). > > Problem 2: What is the perceived network quality within the app? > - Considering the outlined server distribution, if you run the network > analysis, can you take a screenshot and share it? (Example attached). > > Problem 3: What is the call quality between your devices? > - If you can run network analysis, can you register another device of > yours (same mobile number is ok) and call between your own devices to > test how the video streaming goes through and what type of delay you > experience? I will be also available for test calls if you want to > establish a call between your location and Finland: +358 40 357 3272 > (group calls up to 7 users). > > Additionally any technical feedback on the behavior will be > appreciated specially if you experience issues. > > Best regards, > Sauli Kiviranta > > www.deltacygnilabs.com > > Downloads: > > Android: > https://play.google.com/store/apps/details?id=com.DeltaCygniLabs.Pointr > APK: > https://www.pointr.com/downloads/#pointr-android > > iOS: > https://apps.apple.com/us/app/pointr-easy-remote-support/id1073131903 > > UWP: > https://apps.microsoft.com/store/detail/pointr-easy-remote-support/9NBLGGH52R41 > > Windows: > https://www.pointr.com/downloads/#pointr-windows > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: Screenshot 2023-02-27 at 10.42.12.png > Type: image/png > Size: 146717 bytes > Desc: not available > URL: > > > ------------------------------ > > Subject: Digest Footer > > _______________________________________________ > Starlink mailing list > Starlink@lists.bufferbloat.net > https://lists.bufferbloat.net/listinfo/starlink > > > ------------------------------ > > End of Starlink Digest, Vol 23, Issue 26 > **************************************** >