[NNagain] On "Throttling" behaviors

[Livingood, Jason]

From: Dick Roy <dickroy at alum.mit.edu> on behalf of Dick Roy <dickroy at alum.mit.edu>
>>  To take the example of throttling - all that would do is (1) prompt customer contacts
> [RR] Did you mean “contracts”?

No, I meant contacts. In an ISP support context, that means a telephone call or chat with a customer care agent. Those activities are closely monitored for quality/cost/time and so at scale a phone contact will cost $X, chat $Y, social media interaction like Reddit or Twitter $Z, etc. 

Jason