[NNagain] On "Throttling" behaviors

[Dick Roy]

-----Original Message-----
From: Livingood, Jason [mailto:Jason_Livingood at comcast.com] 
Sent: Monday, October 2, 2023 1:18 PM
To: dickroy at alum.mit.edu; 'Network Neutrality is back! Let´s make the
technical aspects heard this time!'
Subject: RE: [NNagain] On "Throttling" behaviors

From: Dick Roy <dickroy at alum.mit.edu> on behalf of Dick Roy
<dickroy at alum.mit.edu>
>>  To take the example of throttling - all that would do is (1) prompt
customer contacts
> [RR] Did you mean “contracts”?

No, I meant contacts. In an ISP support context, that means a telephone call
or chat with a customer care agent. Those activities are closely monitored
for quality/cost/time and so at scale a phone contact will cost $X, chat $Y,
social media interaction like Reddit or Twitter $Z, etc. 

[RR] Exactly what I was wondering :)  Thanks for the clarification!

RR

Jason