[Starlink] misery metrics & consequences

[Dave Taht]

In case I missed posting it, the direct yourube link is here:
https://www.youtube.com/watch?v=K1jasTyGLr8

On Sat, Oct 22, 2022 at 2:00 PM Dave Collier-Brown via Starlink
<starlink at lists.bufferbloat.net> wrote:
>
> I love it:  older programs at work always reported number of timeouts vs
> load.  I figured I'd rather have response time vs load, but I now see
> why we report timeouts: they accurately track the number of miserable
> customers (;-))
>
> --dave
>
> (I know some of the original authors: they're no dummies)
>
> On 10/21/22 17:04, Dave Taht via Starlink wrote:
> > One of the best talks I've ever seen on how to measure customer
> > satisfaction properly just went up after the P99 Conference.
> >
> > It's called Misery Metrics.
> >
> > After going through a deep dive as to why and how we think and act on
> > percentiles, bins, and other statistical methods as to how we use the
> > web and internet are *so wrong* (well worth watching and thinking
> > about if you are relying on or creating network metrics today), it
> > then points to the real metrics that matter to users and the ultimate
> > success of an internet business: Timeouts, retries, misses, failed
> > queries, angry phone calls, abandoned shopping carts and loss of
> > engagement.
> >
> > https://www.p99conf.io/session/misery-metrics-consequences/
> >
> > The ending advice was - don't aim to make a specific percentile
> > acceptable, aim for an acceptable % of misery.
> >
> > I enjoyed the p99 conference more than any conference I've attended in years.
> >
> --
> David Collier-Brown,         | Always do right. This will gratify
> System Programmer and Author | some people and astonish the rest
> dave.collier-brown at indexexchange.com |              -- Mark Twain
>
>
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-- 
This song goes out to all the folk that thought Stadia would work:
https://www.linkedin.com/posts/dtaht_the-mushroom-song-activity-6981366665607352320-FXtz
Dave Täht CEO, TekLibre, LLC