[Starlink] misery metrics & consequences

[Dave Collier-Brown]

I love it:  older programs at work always reported number of timeouts vs
load.  I figured I'd rather have response time vs load, but I now see
why we report timeouts: they accurately track the number of miserable
customers (;-))

--dave

(I know some of the original authors: they're no dummies)

On 10/21/22 17:04, Dave Taht via Starlink wrote:
> One of the best talks I've ever seen on how to measure customer
> satisfaction properly just went up after the P99 Conference.
>
> It's called Misery Metrics.
>
> After going through a deep dive as to why and how we think and act on
> percentiles, bins, and other statistical methods as to how we use the
> web and internet are *so wrong* (well worth watching and thinking
> about if you are relying on or creating network metrics today), it
> then points to the real metrics that matter to users and the ultimate
> success of an internet business: Timeouts, retries, misses, failed
> queries, angry phone calls, abandoned shopping carts and loss of
> engagement.
>
> https://www.p99conf.io/session/misery-metrics-consequences/
>
> The ending advice was - don't aim to make a specific percentile
> acceptable, aim for an acceptable % of misery.
>
> I enjoyed the p99 conference more than any conference I've attended in years.
>
--
David Collier-Brown,         | Always do right. This will gratify
System Programmer and Author | some people and astonish the rest
dave.collier-brown at indexexchange.com |              -- Mark Twain


CONFIDENTIALITY NOTICE AND DISCLAIMER : This telecommunication, including any and all attachments, contains confidential information intended only for the person(s) to whom it is addressed. Any dissemination, distribution, copying or disclosure is strictly prohibited and is not a waiver of confidentiality. If you have received this telecommunication in error, please notify the sender immediately by return electronic mail and delete the message from your inbox and deleted items folders. This telecommunication does not constitute an express or implied agreement to conduct transactions by electronic means, nor does it constitute a contract offer, a contract amendment or an acceptance of a contract offer. Contract terms contained in this telecommunication are subject to legal review and the completion of formal documentation and are not binding until same is confirmed in writing and has been signed by an authorized signatory.