[Starlink] Debugging connection through Starlink (POINTR)

[Sauli Kiviranta]

Dear Starlink users,

I have a request for help on debugging a customer issue. We have users
in Canada who are using our industrial remote collaboration tool
POINTR (www.pointr.com) and have issues connecting through Starlink
(Standard HTTPS). We cannot reproduce their case as we have no
Starlink at our disposal.

If you would be kind enough to download POINTR (either from the app
stores or from our website: https://www.pointr.com/downloads/). The
app itself follows standard SMS validation loop, if this is an issue I
can provide you with virtual number with email validation.

Problem 1: Can you connect to the servers?
- Once you try to complete registration loop, you should get an error
that you are offline indicative that servers cannot be reached (AWS,
Ireland/US/Brazil/Japan).

Problem 2: What is the perceived network quality within the app?
- Considering the outlined server distribution, if you run the network
analysis, can you take a screenshot and share it? (Example attached).

Problem 3: What is the call quality between your devices?
- If you can run network analysis, can you register another device of
yours (same mobile number is ok) and call between your own devices to
test how the video streaming goes through and what type of delay you
experience? I will be also available for test calls if you want to
establish a call between your location and Finland: +358 40 357 3272
(group calls up to 7 users).

Additionally any technical feedback on the behavior will be
appreciated specially if you experience issues.

Best regards,
Sauli Kiviranta

www.deltacygnilabs.com

Downloads:

Android:
https://play.google.com/store/apps/details?id=com.DeltaCygniLabs.Pointr
APK:
https://www.pointr.com/downloads/#pointr-android

iOS:
https://apps.apple.com/us/app/pointr-easy-remote-support/id1073131903

UWP:
https://apps.microsoft.com/store/detail/pointr-easy-remote-support/9NBLGGH52R41

Windows:
https://www.pointr.com/downloads/#pointr-windows
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