[Starlink] Debugging connection through Starlink (POINTR)

[Sauli Kiviranta]

Thank you for the testing so far!

Special thanks to Nathan for the test call yesterday, looks like
everything works. I was shocked how good the Starlink performed, I was
in disbelief how well it worked since on my side I was also on 4G and
the performance was spectacular. Not the usual
8000km-and-sat-inbetween feeling.

So far we have not been able to reproduce the errors, if the call is
initiated from US it will route through the local infra. So this could
be one issue, if someone wants to make another test call we can route
it through EU.

Anyone in Canada capable of making a test? Even to just run the
network analysis.

I will meanwhile have to point the finger at the customer if there are
no signs of failure in any of the tests, I hate that. Fixing a juicy
bug is better than having configuration when things just fail "without
reason".

I can also provide additional test tools if someone is interested in
more bolts and nuts testing. Send me an email with platform preference
and I will share the test kit.

Best regards,
Sauli


On 27/02/2023, starlink-request at lists.bufferbloat.net
<starlink-request at lists.bufferbloat.net> wrote:
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>    1. Debugging connection through Starlink (POINTR) (Sauli Kiviranta)
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> ----------------------------------------------------------------------
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> Message: 1
> Date: Mon, 27 Feb 2023 10:58:53 +0200
> From: Sauli Kiviranta <smksauli at gmail.com>
> To: starlink at lists.bufferbloat.net
> Subject: [Starlink] Debugging connection through Starlink (POINTR)
> Message-ID:
> 	<CAJbqEYCDQOqqfpt4=gEpGV37URRh2UvGLjKV1XEpNPm1bxMu3Q at mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> Dear Starlink users,
>
> I have a request for help on debugging a customer issue. We have users
> in Canada who are using our industrial remote collaboration tool
> POINTR (www.pointr.com) and have issues connecting through Starlink
> (Standard HTTPS). We cannot reproduce their case as we have no
> Starlink at our disposal.
>
> If you would be kind enough to download POINTR (either from the app
> stores or from our website: https://www.pointr.com/downloads/). The
> app itself follows standard SMS validation loop, if this is an issue I
> can provide you with virtual number with email validation.
>
> Problem 1: Can you connect to the servers?
> - Once you try to complete registration loop, you should get an error
> that you are offline indicative that servers cannot be reached (AWS,
> Ireland/US/Brazil/Japan).
>
> Problem 2: What is the perceived network quality within the app?
> - Considering the outlined server distribution, if you run the network
> analysis, can you take a screenshot and share it? (Example attached).
>
> Problem 3: What is the call quality between your devices?
> - If you can run network analysis, can you register another device of
> yours (same mobile number is ok) and call between your own devices to
> test how the video streaming goes through and what type of delay you
> experience? I will be also available for test calls if you want to
> establish a call between your location and Finland: +358 40 357 3272
> (group calls up to 7 users).
>
> Additionally any technical feedback on the behavior will be
> appreciated specially if you experience issues.
>
> Best regards,
> Sauli Kiviranta
>
> www.deltacygnilabs.com
>
> Downloads:
>
> Android:
> https://play.google.com/store/apps/details?id=com.DeltaCygniLabs.Pointr
> APK:
> https://www.pointr.com/downloads/#pointr-android
>
> iOS:
> https://apps.apple.com/us/app/pointr-easy-remote-support/id1073131903
>
> UWP:
> https://apps.microsoft.com/store/detail/pointr-easy-remote-support/9NBLGGH52R41
>
> Windows:
> https://www.pointr.com/downloads/#pointr-windows
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