[Bloat] On fiber as critical infrastructure w/Comcast chat

[Sebastian Moeller]

Hi Bob,


somewhat sad. Have you considered that your described requirements and the use-case might be outside of the mass-market envelope for which the big ISPs taylor/rig their processes? Maybe, not sure that is an option, if you approach this as a "business"* asking for a fiber uplink for an already "wired" 5 unit property you might get better service? You still would need to do the in-house re-wiring, but you likely would avoid scripted hot-lines that hang up when in the allotted time the agent sees little chance of "closing" the call. All (big) ISPs I know treat hotline as a cost factor and not as the first line of customer retention...
I would also not be amazed if Boston had smaller ISPs that are willing and able to listen to customers (but that might be a bit more expensive than the big ISPs).
That or try to get your foot into Comcast's PR department to sell them on the "reference installation" for all Boston historic buildings, so they can offset the custom tailoring effort with the expected good press of doing the "right thing" publicly.

Good luck
	Sebastian


*) I understand you are not, but I assume the business units to have more leeway to actually offer more bespoke solutions than the likely cost-optimized to Mars and back residental customer unit.


> On Mar 25, 2023, at 20:39, rjmcmahon via Bloat <bloat at lists.bufferbloat.net> wrote:
> 
> Hi All,
> 
> I've been trying to modernize a building in Boston where I'm an HOA board member over the last 18 mos. I perceive the broadband network as a critical infrastructure to our 5 unit building.
> 
> Unfortunately, Comcast staff doesn't seem to agree. The agent basically closed the chat on me mid-stream (chat attached.) I've been at this for about 18 mos now.
> 
> While I think bufferbloat is a big issue, the bigger issue is that our last-mile providers must change their cultures to understand that life support use cases that require proper pathways, conduits & cabling can no longer be ignored. These buildings have coaxial thrown over the exterior walls done in the 80s then drilling holes without consideration of structures. This and the lack of environmental protections for our HOA's critical infrastructure is disheartening. It's past time to remove this shoddy work on our building and all buildings in Boston as well as across the globe.
> 
> My hope was by now I'd have shown through actions what a historic building in Boston looks like when we, as humans in our short lives, act as both stewards of history and as responsible guardians to those that share living spaces and neighborhoods today & tomorrow. Motivating humans to better serve one another is hard.
> 
> Bob<comcast.pdf>_______________________________________________
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